In this session, Blair Sibille, the field CTO at BigPanda, will discuss how generative AI is revolutionizing the field of ITOps and bridging the gap between humans and machines. Sibille will highlight some historical challenges of automation and AI in ITOps, which were often hindered by limitations in technology and financial constraints – and the ways in which the advent of large language models (LLMs) and generative AI brings newfound hope for fulfilling the promises of AI in ITOps.