Jayne Groll is co-founder and CEO of the DevOps Institute (DOI). Her IT management career spans over 25 years of senior IT management roles across a wide range of industries. Her expertise spans multiple domains including DevOps, Agile, ITIL and Leadership. Jayne is a recognized and respected IT thought leader and influencer. In addition to authoring the Agile Service Management Guide, Jayne has co-authored several IT position papers including “Modernizing IT Operations in the Age of DevOps” that was published in 2018 by IT Revolution. Jayne is very active in the global DevOps, ITSM and Agile communities and is a frequent presenter at local, national and virtual events.