Michelle Brigman is a transformational Client Experience leader focused on innovating strategies to drive revenue, mobilize cohesive teams, and influence the customer experience. Michelle has created profitable results in CX leadership positions for global iconic brands such as 7-Eleven, Citi, and Dell. She was named Top CX Professional 2021, 2017 IT Executive of the Year,- Innotech/ATW DFW, 2017 CXPA Innovation Award Winner, and Co-Emcee in the Customer Centricity World Series Awards- 2022. Currently, she is the Sr. Director of Strategic Alliances for the #1 Experience Management platform Medallia, co-host of the Hard Won Wisdom podcast, Vice President of Women’s Leadership Network, and founder of Brave Balanced Women, where she helps Executive Women find balance through wellness practices, self-discovery, and a powerful tribe of advisors.