While incident management was once a well-defined (manual) process focusing primarily on service availability, it has since evolved with more flexibility to accommodate DevOps practices and added a focus on service performance. Adaptive incident management automates and guides remediation, enables teams to scale up or down and collaborate across different groups, cultures, tools, processes and systems to resolve an incident in real-time. Plus, you'll get a firsthand look at how other organizations have used Flow Designer, a visual workflow builder that’s as easy as drag-and-drop, to drive greater consistency, faster resolution and a tightly coordinated response across tools, teams and time zones.