I am Indika Wimalasuriya from Colombo, Sri Lanka, deeply dedicated to elevating customer experiences through reliable system implementation. As a seasoned Senior Systems Engineering Manager at Virtusa, Sri Lanka, I bring 18 years of diverse industry expertise. My journey, starting as a software developer, evolved into managing large-scale, mission-critical systems, and driving transformation engagements. My core strengths lie in Site Reliability Engineering (SRE), DevOps, Observability, AIOps,GenAI and effective operations management. Beyond my role, I am an enthusiastic technical blogger, a committed trainer, an Ambassador at DevOps Institute (PeopleCert) and AWS Community Builder in Cloud Operations