Why Should Someone Attend?

Attending this session offers a unique opportunity to hear a DevOps expert and an ITIL expert discuss their views and experiences regarding organization Transformations to convergence of DevOps and ITIL, including the use of AI to assist each step of the transformation. If you're looking to enhance your transformation to ITIL processes with the speed, agility, and efficiency of DevOps, augmented by AI, this session will provide the actionable insights you need. By showcasing real-world examples and sharing best practices, the discussion will empower you with practical strategies for streamlining service management workflows, improving operational efficiency, and delivering faster, more reliable IT services.

Top Three Takeaways:

1. Actionable frameworks and best practices for transforming to DevOps into ITIL workflows, leveraging AI-augmented tools to drive agility and continuous improvement.
2. Real-world case studies that demonstrate the impact of DevOps on ITIL transformation, leading to reduced incident resolution times and faster change cycles.
3.  Tools and strategies, including AI-augmented tools, for leveraging automation and CI/CD pipelines to streamline ITIL processes, particularly in Incident and Change management

Target Audience:

IT Operations Managers, DevOps Engineers, Service Managers, ITIL Practitioners, CIOs.
This session will provide attendees with practical insights, tools, and methodologies to accelerate their organization’s ITIL transformation using DevOps practices.

Overview of What will be covered:

This 30-minute talk will be a “fireside chat” between a DevOps expert and an ITIL expert, discussing the convergence of DevOps and ITIL methodologies, highlighting how DevOps practices, together with AI-augmented tools, can enhance and streamline traditional ITIL processes for improved service delivery, automation, and continuous improvement. Through real-world case studies, actionable strategies, and best practices, the session will provide participants with a comprehensive understanding of how DevOps-driven ITIL transformation can lead to faster, more reliable services, and greater operational efficiency.

Key Topics Covered:

1. Aligning DevOps with ITIL Core Principles (ITIL Framework)

•  Overview of DevOps values: automation, collaboration, continuous delivery.
• Mapping DevOps to ITIL frameworks: Incident, Change, and Problem Management.
• Mapping DevOps to ITIL components: Value System, Operating Model, Dimensions Model, Guiding Principles

2. Case Studies: Successful DevOps-Driven ITIL Transformations

• Real-world examples where organizations leveraged DevOps together with AI-Augmented tools to transform their ITIL practices.
• Metrics and outcomes: reduced incident resolution times, faster change cycles; improved monitoring with Observability; fostering the representation of service components as code; adopted TDD approach into the End-to-End service lifecycle.

3. Actionable Strategies for Integration

• Best practices for embedding DevOps into ITIL workflows for rapid and reliable service delivery, including the use of AI-augmented tools.
• Frameworks and tools for scaling the transformation effort across the organization.

4. Automation & CI/CD for Streamlining ITIL Workflows

• Role of Continuous Integration/Continuous Delivery pipelines and AI-Augmented tools, in improving ITIL processes (ITIL practices).
• Leveraging automation in Incident and Change management for faster feedback loops.

5. Interactive Discussion: Challenges, Insights, and Tools

• Open dialogue between both experts, with a focus on key challenges faced during transformation.
•  Tools and resources to simplify implementation of a DevOps-driven ITIL strategy.