About Event

A day of virtual learning will help maximize value from the use of digital technology with the ITIL guidance.

Business and technology leaders aim to maximize benefits from the use of technology. At the same time, they have to keep risks and costs under control.

ITIL has been the leading source of good practice for effective use of technology for decades. Released in 2019 and continually evolving since then, ITIL 4 offers recommendations on addressing business and technology volatility, uncertainty, complexity, and ambiguity (VUCA) at the strategic, tactical, and operational levels.

ITIL provides a comprehensive guidance for the WHY, WHAT, and HOW of service management.

Our schedule of ITIL experts is ready to share their experiences and stories with you about how ITIL:

Helps align the use of technology with business strategy

Supports innovation and adoption of emerging technology

Helps to maintain control in the complex environment

Integrates product and service management

Helps ensure customer and user satisfaction and experience

Agenda

8:45 AM
Welcome and Overview
8:45 AM - 9:00 AM (EDT)
Catherine Newman

Catherine Newman
VP Global Business Development, PeopleCert

9:00 AM
ITIL in Practice: How to Get the Most of it
9:00 AM - 9:30 AM (EDT)
Roman Zhuravlev

Roman Zhuravlev
ITIL Senior Architect, PeopleCert / Axelos

9:30 AM
Architecting Excellence: Leveraging AWS Well-Architected Framework for Optimal ITIL Practices
9:30 AM - 10:00 AM (EDT)
Adit Modi

Adit Modi
Senior DevOps Engineer, Simform

10:00 AM
Navigating ITIL 4's Four Dimensions for Efficiency
10:00 AM - 10:30 AM (EDT)
Pirkko Haffer

Pirkko Haffer
Senior Manager, Telia Company

10:30 AM
ITIL Principles and Rapid Incident Management in an Investment Bank
10:30 AM - 11:00 AM (EDT)
Robert Edward Pinnington

Robert Edward Pinnington
Owner, PDCA consulting

11:00 AM
Modern Service Management - How ITIL4 Embraces Complexity
11:00 AM - 11:30 AM (EDT)
Simon Dorst Michelle Major-Goldsmith

Simon Dorst
Director, Service Management Education, Kinetic IT


Michelle Major-Goldsmith
Principal Consultant, Kinetic IT

11:30 AM
ITIL Helps Organizations Become More Efficient - A Real Life Case
11:30 AM - 12:00 PM (EDT)
Melvin Gonzalez

Melvin Gonzalez
CEO, WINIT Consultores

12:00 PM
Understanding ITIL4 and DX Using a Life Cycle Model
12:00 PM - 12:30 PM (EDT)
Hiroyuki Naka

Hiroyuki Naka
Associate Director, Accenture

12:30 PM
Maximizing Business Impact: Integrating ITIL4 With Emerging Technologies
12:30 PM - 1:00 PM (EDT)
Husam Hassan

Husam Hassan
ICT Consultant, Freelancer

1:00 PM
Unleashing the Power of DevOps Tools to Supercharge ITIL Processes
1:00 PM - 1:30 PM (EDT)
Najib Radzuan

Najib Radzuan
Founder, DevOps4Me Global

1:30 PM
How ITIL Helps Organizations Become More Efficient In the Daily Activities
1:30 PM - 2:00 PM (EDT)
Patricia Fridman

Patricia Fridman
Managing Partner - IT Consultant and Trainer, COMUNIT

Event Speakers

Adit Modi
Adit Modi
Simform
Senior DevOps Engineer

Robert Edward Pinnington
Robert Edward Pinnington
PDCA consulting
Owner
Hiroyuki Naka
Hiroyuki Naka
Accenture
Associate Director

Husam Hassan
Husam Hassan
Freelancer
ICT Consultant

Najib Radzuan
Najib Radzuan
DevOps4Me Global
Founder

Simon Dorst
Simon Dorst
Kinetic IT
Director, Service Management Education

Michelle Major-Goldsmith
Michelle Major-Goldsmith
Kinetic IT
Principal Consultant

Roman Zhuravlev
Roman Zhuravlev
PeopleCert / Axelos
ITIL Senior Architect

Pirkko Haffer
Pirkko Haffer
Telia Company
Senior Manager

Patricia Fridman
Patricia Fridman
COMUNIT
Managing Partner - IT Consultant and Trainer

Melvin Gonzalez
Melvin Gonzalez
WINIT Consultores
CEO

Catherine Newman
Catherine Newman
PeopleCert
VP Global Business Development

Ready to join?

ITIL in the Organization -
Because It Works

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