About Event

A day of virtual learning will help maximize value from the use of digital technology with the ITIL guidance.

Business and technology leaders aim to maximize benefits from the use of technology. At the same time, they have to keep risks and costs under control.

ITIL has been the leading source of good practice for effective use of technology for decades. Released in 2019 and continually evolving since then, ITIL 4 offers recommendations on addressing business and technology volatility, uncertainty, complexity, and ambiguity (VUCA) at the strategic, tactical, and operational levels.

ITIL provides a comprehensive guidance for the WHY, WHAT, and HOW of service management.

Our schedule of ITIL experts is ready to share their experiences and stories with you about how ITIL:

Helps align the use of technology with business strategy

Supports innovation and adoption of emerging technology

Helps to maintain control in the complex environment

Integrates product and service management

Helps ensure customer and user satisfaction and experience

Agenda

8:45 AM
8:45 AM - 9:00 AM (EDT)
Catherine Newman
9:00 AM
9:00 AM - 9:30 AM (EDT)
Roman Zhuravlev
9:30 AM
9:30 AM - 10:00 AM (EDT)
Adit Modi
10:00 AM
10:00 AM - 10:30 AM (EDT)
Pirkko Haffer
10:30 AM
10:30 AM - 11:00 AM (EDT)
Robert Edward Pinnington
11:00 AM
11:00 AM - 11:30 AM (EDT)
Simon Dorst Michelle Major-Goldsmith
11:30 AM
11:30 AM - 12:00 PM (EDT)
Melvin Gonzalez
12:00 PM
12:00 PM - 12:30 PM (EDT)
Hiroyuki Naka
12:30 PM
12:30 PM - 1:00 PM (EDT)
Husam Hassan
1:00 PM
1:00 PM - 1:30 PM (EDT)
Najib Radzuan
1:30 PM
1:30 PM - 2:00 PM (EDT)
Patricia Fridman

Event Speakers


Adit Modi
Simform
Senior DevOps Engineer


Robert Edward Pinnington
PDCA consulting
Owner

Hiroyuki Naka
Accenture
Associate Director


Husam Hassan
Freelancer
ICT Consultant


Najib Radzuan
DevOps4Me Global
Founder


Simon Dorst
Kinetic IT
Director, Service Management Education


Michelle Major-Goldsmith
Kinetic IT
Principal Consultant


Roman Zhuravlev
PeopleCert / Axelos
ITIL Senior Architect


Pirkko Haffer
Telia Company
Senior Manager


Patricia Fridman
COMUNIT
Managing Partner - IT Consultant and Trainer


Melvin Gonzalez
WINIT Consultores
CEO


Catherine Newman
PeopleCert
VP Global Business Development

Ready to join?

ITIL in the Organization -
Because It Works

See our upcoming events

SREs and the Rise of Platform Engineering

April 30, 2024

Unlock efficiency by exploring the evolution of SREs in platform engineering. Delve into the revolutionary realm of platform engineering, where SREs play a pivotal role in reshaping DevOps workflows at scale. Join us to uncover the transformative power of this methodology.

Project Management Driving Digital Transformation

May 30, 2024

Discover the importance of best practice project management practices in driving successful digital transformations. Explore how optimizing these practices can ensure the delivery of value to the business, especially at a time where organizations are more dependent than ever on technology.

Become a Speaker

Find out more about speaking at our events

Become a Sponsor

Find out more about sponsoring at our events

Upcoming SKILup Days

Check out our upcoming events