Unleashing the Power of DevOps Tools to Supercharge ITIL Processes" is a comprehensive session designed to bridge the gap between the structured, process-driven world of ITIL and the agile, fast-paced environment of DevOps. You can automate and optimize
ITIL's core processes from service configuration management to incident and change management by leveraging DevOps tools like Jenkins, Ansible and Kubernetes. In this session, you'll discover how to transform your IT service management framework into a more efficient, responsive and quality-driven system.
Objectives:
To Gain a Competitive Edge: Learn how integrating DevOps tools with ITIL processes can significantly enhance service delivery speed, quality and reliability, setting your organization apart.
To Drive Operational Excellence: Discover practical strategies for automating ITIL processes, reducing manual errors and increasing operational efficiency.
To Foster Innovation: Understand how the synergy between ITIL and DevOps can create a culture of continuous improvement, encouraging innovation and agility in solving IT service management challenges.
Goals:
Empowerment through Automation: Attendees will learn how automating ITIL processes with DevOps tools streamlines operations and empowers teams to focus on innovation and strategic initiatives.
Enhanced Service Quality and Efficiency: Participants will understand how integrating ITIL and DevOps leads to more reliable, efficient and high-quality IT services, driving customer satisfaction and business value.
Blueprint for Integration Success: Equip yourself with a clear, actionable blueprint for integrating DevOps tools into your ITIL processes, including best practices, tool recommendations and strategies for overcoming common challenges.
