The ITIL4 framework, a globally recognized standard for IT service management (ITSM), plays a pivotal role in facilitating the integration of innovative technologies like AI/ML, cybersecurity, DevOps, cloud computing and data analytics into various industries. This presentation provides an overview of how the ITIL4 framework works synergistically with innovative technologies, enabling organizations to enhance service delivery, optimize operational efficiency and drive business value. Understanding the intersection of ITIL4 and these innovative technologies can help organizations navigate the evolving digital landscape, capitalize on emerging opportunities and address the challenges of the modern IT environment.
In this session, you'll gain insight into the latest trends and developments in IT service management and emerging technologies, understanding how ITIL4 and emerging technologies intersect. You'll also gain practical knowledge, skills and techniques for effectively integrating ITIL4 with emerging technologies, enhancing service delivery and driving business value while connecting with industry experts, peers and thought leaders.
You'll learn:
- Overview of ITIL4 Framework: Provide an overview of the ITIL4 framework, including its key concepts and Practicies.
- Emerging Technology Landscape: Attendees will explore the emerging technology landscape, including trends such as artificial intelligence (AI), machine learning (ML), cloud computing and data analytics.
- ITIL Integration Strategies: Strategies for integrating ITIL4 with emerging technologies within organizations. Attendees will learn how to leverage practices of ITIL4 to effectively manage and optimize the implementation of emerging technologies.
- Organization Readiness Assessment: Attendees will explore organization readiness assessment methodologies to determine their organization's readiness for integrating ITIL4 with emerging technologies. By assessing their ITIL framework maturity, attendees can identify areas for improvement and develop action plans to address gaps and barriers.
