With a combined 50 years experience in service management, Michelle and Simon Dorst are well-known in the industry. They were lead architects for the Scopism Service Integration and Management Professional Body of Knowledge (BoK) and founding members of the SIAM Foundation BoK architect team as well as subject matter experts for EXIN in developing the accreditation around this. The team was awarded Thought Leaders of the Year at the Professional Service Management Awards by the itSMF UK in 2017.

They shared the award of itSMF Australia ITSM Thought Leader of the Year in 2018 and were both the itSMF Australia Service Management Champion of the Year (Michelle in 2017, Simon in 2018). Simon was awarded itSMF Australia’s Lifetime Contribution Award in 2022. They were also named as one of HDIs Top 25 Thought Leaders in Technical Support and Service Management (Simon in 2019, and Michelle in 2020, 2022 and 2024). They are both PeopleCert Ambassadors.