About Event

Join us for an insightful online event focused on the revolutionary impact of Generative AI (GenAI) in the realm of ITIL implementation. As organizations strive to streamline processes and enhance efficiency, GenAI-powered tools are emerging as game-changers. In this session, discover how these technologies are simplifying the adoption of ITIL practices at unprecedented scales.

Throughout the event, you'll gain invaluable insights into how GenAI is reshaping traditional approaches to IT service management. Our expert speakers will delve into real-world examples and case studies, demonstrating the tangible benefits of integrating AI into ITIL frameworks. From automating routine tasks to providing proactive support and enhancing user experiences, these technologies offer a new frontier in optimizing IT operations.

Whether you're a seasoned IT professional or new to ITIL methodologies, this event offers a unique opportunity to explore the transformative potential of GenAI. Don't miss out on discovering how these innovative technologies can revolutionize your approach to IT service management. Register now to secure your spot and embark on a journey towards unlocking the full power of GenAI in ITIL implementation.

Event Speakers

Paulo Tourinho
Paulo Tourinho
Farfetch
Lead of Service Management

Ruchika Sirohi
Ruchika Sirohi
Infosys Ltd
Service Excellence Lead

Donna Knapp
Donna Knapp
ITSM Academy, Inc.
Curriculum Development Manager

Maria Berdysheva
Maria Berdysheva
Paysend
Ex-Head of System Analytics

Adam Griffin
Adam Griffin
PeopleCert
IT Best Practice Consultant, ITIL Architecture Team
Ernest Toh
Ernest Toh
Equinix
Senior Manager

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