The session will be focused on the utilization of AI to enhance the prioritization process for Incidents. If your team or company has issues with the ticket prioritization, or if you want to evolve the way your are doing it, this session is for you! We will cover the basic aspect of the utilization of AI modeling for priority tickets. How to teach and use your prioritization parameters to allow Service Desk agent to find the right priority to use. Real word example of a prioritization Matrix being used by an AI model.

• The power of AI on ITIL process implementation and improvement.
• Demystify the fear of using AI.
• Have a practical way of starting using on their own.