This session will address

1. A clear roadmap and practical strategies for integrating AI with ITIL implementation, leveraging automated service desks, predictive analytics, intelligent automation, and personalized service experiences to drive operational excellence, cost savings, and enhanced customer satisfaction.
2. Actionable insights and best practices from industry leaders who have successfully navigated the AI-ITIL integration journey, enabling attendees to learn from real-world experiences, avoid common pitfalls, and develop a comprehensive plan for workforce upskilling, change management, and ethical AI governance.
3. A deep understanding of the tangible benefits and quantitative gains achieved by organizations across various industries through the symbiosis of AI and ITIL, including increased efficiency, reduced downtime, improved service quality, and substantial cost savings, empowering attendees to build a compelling business case for digital transformation within their organizations.