Adam is an IT best practice consultant and member of the ITIL architecture team at PeopleCert. Before joining PeopleCert, he was a technical instructor specializing in the ITIL framework for a global training organization. He helped professionals to embrace the methodology's best practices, building on practical experience from his previous role as a CIO to emphasize the importance of good service management. Adam is an ITIL 4 Master Trainer, a keen proponent of the ITIL guiding principles in all aspects of life, and a key contributor to numerous products within the ITIL portfolio.