Platform engineering is transforming how services are developed and supported. These and other site reliability engineering (SRE) and DevOps techniques are often seen as being in opposition to traditional ITSM concepts. This session is for those facing the challenges of operating across these areas and how evolving ITSM approaches can bridge these cultures using the principles of DevOps. We will surface and dispel some of the myths involved and offer concrete methods to link them together.

Key takeaways:

• Understanding the routes to co-created value
• Outlines for productive conversations
• Making the case for continuous investment