About Event

Join us for an informative online event as we explore the current state of Artificial Intelligence (AI) in IT Service Management (ITSM). In an era marked by escalating complexity in IT environments, the adoption of AI presents new opportunities for organizations to streamline operations and enhance efficiency.

During this session, we will explore how ITIL principles provide the groundwork for integrating AI-driven automation into ITSM practices. By leveraging AI technologies, organizations can navigate the intricate landscapes of modern IT environments with greater agility and precision.

Our speakers will offer invaluable insights into the evolving landscape of AiTSM, highlighting key trends, challenges, and opportunities. From intelligent incident management to predictive analytics and proactive problem resolution, discover how AI is revolutionizing traditional ITSM best practices. 

Whether you're an IT professional, a business leader, or an AI enthusiast, this SKILup Day will broaden your understanding of the transformative potential of AI in ITSM. Don't miss this opportunity to gain actionable insights towards harnessing the full power of AI in managing complex IT ecosystems. Register now to secure your place!

Event Speakers


Rina Brahmbhatt
24 Trainings and ITSM Consultant
Director of Training and Development


Sagar Zilpe
ZITRIX Technologies Private Limited
Founder and CEO


Fernando Baldin
Automation Edge
Country Manager

Donna Knapp
ITSM Academy
Curriculum Development Manager


Jay Shah
Canada DevOps Community of Practice
Cyber Security, DevSecOps and Generative AI Consultant


Mark Callahan
Cloud Canaries Inc.
CEO / Founder


Simone Moore
SJM
HumanisingIT


Cesar Monteiro
IT Partners
CEO


Helen Beal
PeopleCert
Head of Ambassador Program


Avi Kedmi
SysAid
CEO


Andre Gayle
Isratech Jamaica LTD.
IT Manager

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