About Event

Join us for an informative online event as we explore the current state of Artificial Intelligence (AI) in IT Service Management (ITSM). In an era marked by escalating complexity in IT environments, the adoption of AI presents new opportunities for organizations to streamline operations and enhance efficiency.

During this session, we will explore how ITIL principles provide the groundwork for integrating AI-driven automation into ITSM practices. By leveraging AI technologies, organizations can navigate the intricate landscapes of modern IT environments with greater agility and precision.

Our speakers will offer invaluable insights into the evolving landscape of AiTSM, highlighting key trends, challenges, and opportunities. From intelligent incident management to predictive analytics and proactive problem resolution, discover how AI is revolutionizing traditional ITSM best practices. 

Whether you're an IT professional, a business leader, or an AI enthusiast, this SKILup Day will broaden your understanding of the transformative potential of AI in ITSM. Don't miss this opportunity to gain actionable insights towards harnessing the full power of AI in managing complex IT ecosystems. Register now to secure your place!

Event Speakers

Rina Brahmbhatt
Rina Brahmbhatt
24 Trainings and ITSM Consultant
Director of Training and Development

Sagar Zilpe
Sagar Zilpe
ZITRIX Technologies Private Limited
Founder and CEO

Fernando Baldin
Fernando Baldin
Automation Edge
Country Manager
Donna Knapp
Donna Knapp
ITSM Academy
Curriculum Development Manager

Jay Shah
Jay Shah
IEEE, Canada DevOps Community of Practice
Technology and Educational Consultant | Cyber Security and Generative AI

Mark Callahan
Mark Callahan
Cloud Canaries Inc.
Founder / CEO

Simone Moore
Simone Moore
SJM
HumanisingIT

Cesar Monteiro
Cesar Monteiro
IT Partners
CEO

Helen Beal
Helen Beal
PeopleCert
Head of Ambassador Program

Avi Kedmi
Avi Kedmi
SysAid
CEO

Andre Gayle
Andre Gayle
Isratech Jamaica LTD.
IT Manager

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