The evolution of customer service: From traditional call centers to cloud-based solutions like CCaaS.

The transformative power of AI in customer service:

• How AI can enhance the efficiency and effectiveness of customer service interactions and improve business outcomes.
• How we are seeing GenAI being adopted in contact centers. - TELUS International Partnership.

The future of customer service: Insights into the future of customer service, the role of generative AI, and what that means for the future of agents.