As emerging technologies like AI reshape the digital landscape, businesses are exploring new ways to create smart, engaging and frictionless digital customer experiences. Hear about real-life success stories and avoid the hype during this interactive discussion from peers innovating around new developments in this world.  You’ll learn:

• What investments are being made now for a frictionless environment
• Early success stories in digitally enhancing the customer experience
• Benefits of connecting your enterprise to the customer (both internal and external)