Creating a Frictionless Customer Experience Through Technology
3:15 PM - 4:00 PM (EDT)

As emerging technologies like AI reshape the digital landscape, businesses are exploring new ways to create smart, engaging and frictionless digital customer experiences. Hear about real-life success stories and avoid the hype during this interactive discussion from peers innovating around new developments in this world.  You’ll learn:

  • What investments are being made now for a frictionless environment
  • Early success stories in digitally enhancing the customer experience
  • Benefits of connecting your enterprise to the customer (both internal and external)
Heidi Cox Tracey Francis E.G. Nadhan Gertrude G. Van Horn